Sales Returns

 There are two different ways to process a sales return: The quickest way is to simply do a transaction for a negative amount of the item being returned, alternatively you can use the Sales Return option to reverse the original transaction by invoice number.


Both methods require you to first use the POS.PNG menu option to log into AmberPOS.


1. Negative Transactions:

After logging in, select either the customer returning the item or use the default (**Thank You**) customer to procede to the transaction window, as with a normal sale.


Next, in the transaction window, enter the SKU or code of the item being returned, again as during a normal sale. Once you have entered the item, highlight it in the window and then on the bottom screen, press change_quantity_button.PNG.




The Change Quantity window will appear. Use the New Qty field to enter in the quantity of the item(s) being returned as a negative number. Then press Make Changes to apply your changes. You will be sent back to the transaction window.




Now, use the payment_button.png button to process payment as you would for any normal sale. The payment window will pop up with a red negative number in the amount owing field, signifying that the customer is owed that amount. Enter a negative payment amount into the field for the payment method you wish to use and click complete_transaction_button.png to complete the return. (See: Processing Payments)




2. Return Items with Original Invoice

Another method of returning items is by selecting the misc_button.PNG button at the bottom of the sales window and then from the miscellaneous menu at the right side of the screen, pressing sales_return_button_shortened.jpg. (See: Miscellaneous Menu Overview)




At the top of the Sales Return window you will see the Scan or Key in Invoice Number box. Enter the original invoice number of the items being returned into the field labelled Invoice Number, then press load_invoice_button.png.




A listing of items in the original transactions will be displayed. Select the Item Code field and scan or key in the code of the item you wish to return. Next, select the quantity of that item you wish to return using the Qty field. Finally press add_item_2.png to add the item to the returns list. The Qty To Return column below will change to reflect your selections. Repeat for each item on the invoice that you wish to return.



You can use the two notes fields to attach a note to either the invoice or the item.



When you are happy with your return selections, press finish_go_back_to_sale.png to go back to the transaction screen and complete your return.

(See: Processing Payments)


Revised 25/03/2014



Related Articles:

-Giving Store Credit for Returns

-Returning Items from A/R Transactions


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