Returning Items from A/R Transactions

If a customer purchases several items and puts them on A/R, and then later wants to return only one or some of the items in that transaction, you can't simply void the sale as that would remove ALL the items.

 

First access the POS menu, and then select the customer from the list to proceed to the transaction screen as for any sale.

main_customer.png

 

 

Next, from the transaction window, select  recall_transaction_button.png at the bottom of the screen, or press F3.

AR_Returning_Items.png

 

 

From the transaction list, select the A/R transaction containing the returned item(s). You can use the options at the top of the screen to help sort the list if needed. Once you have highlighted the transaction, press return_items.png.

Returning_Items.png

 

 

 

Scan or manually key in the code of the item being returned into the Item Code field, enter the quantity of the item(s) into the Qty field, and press add_item_button.png. The Qty To Return column will be adjusted with the new amount, and the item will be coloured blue in the list.

Sales_Return.png

 

 

 

Once all the items being returned have been selected, press finish_go_back_to_sale.png which will send you back to the transaction window.

Sales_Return.png

 

 

Press payment_button.png

POS_Sales_Return.png

 

 

 

Now you must select how to credit the customer for the return. The system will not allow you to enter a negative A/R amount, so you will enter the balance into the Store Credit field.  Click complete_transaction_button.png to finish the transaction.

Payment_Processing.png

 

 

You now have returned the items, but the customer still has both a negative A/R balance, and a positive store credit balance. Now you have to apply that store credit to the customer's A/R account.

 

Once again select the customer from the list.

main_customer.png

 

 

Recall the transaction with  recall_transaction_button.png at the bottom of the screen, or press F3.

AR_Returning_Items.png

 

 

Now select the original A/R transaction as before, but this time press receive_payment_button.png

Returning_Items.png

 

 

 Payment_Processing.png

In the process payment window, enter the customer's store credit balance into the Store Credit field, and click complete_transaction_button.png to apply the payment to the customer's A/R balance.

 

Revised 25/03/2014

 

Related Articles:

-Returns

-Making A/R Payments

-Store Credit for Returns

 

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