Your scanner's touchscreen may be unaligned and not responding properly with it's touch functions. To fix this issue:
Access the calibration screen in your scanner.
(Once you access the calibration screen simply follow the instructions shown on the screen in the scanner)
Unitech PA962: Turn on the scanner, then once at the scanner homescreen press the FUNC button + ESC
Dolphin 6500: Turn on the scanner, then once at the scanner homescreen press the FUNC button + SP
Dolphin 6100: Turn on the scanner, then once at the scanner homescreen press the FUNC button + SP
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