How to make a Manual Non-Integrated Return / Void transaction on ICT250 pinpad

 

How to return money to a customer's card manually

 

 Your screen should have the Welcome/Bonjour screen.

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Hit the F1 key, it will ask you if you want to exit semi-integrated mode. Select yes, and hit the green key.

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Once in the Main Menu, you can select Return, enter your Supervisor password ( If you dont have one, call Chase @1.800.265.5158 ), and put in the return amount.

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Once that's done, it will ask to enter the card in, with swipe, insert, or tap, and then the customer would put in any information needed (ie. PIN)

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How to Void a Sale Manually

We start in the Main Menu, and go to Void.
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Once in the Search Menu, you have a few options to select to track down which transaction you want to void.

You have the options

  1. All
  2. Reference#
  3. Clerk#
  4. Invoice#
  5. Account#
  6. Cust PO#
  7. RRN
  8. Approval Code

The easiest way, is by matching the Refernce# on the receipt, the Invoice#, or the Approval Code.

 

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Once you find the invoice in particular, hit the F4 key to select it, and then hit F1 to confirm voiding it.

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